FiberPlex products are warranted against defects in material and workmanship for their lifetime. This warranty covers the original purchaser only and is not transferable. The lifetime of a product is defined as the period during which the product is manufactured, or can be repaired.

FiberPlex will, at its discretion, repair or replace a defective product.

FiberPlex warrants that its software and firmware, designed by FiberPlex for use with an instrument will execute its programming instructions when properly installed on that instrument. FiberPlex does not warrant that the operation of the instrument, the software, or the firmware will be uninterrupted or error free. FiberPlex’s products are not authorized for use as critical components in life support devices or systems without the express written approval of the president of FiberPlex, Inc.

This warranty does not cover damage from acts of God, accident, abuse, neglect, contamination, unauthorized modification or misuse, operation outside of the environmental specifications for the product, improper site preparation or maintenance, or abnormal conditions of handling. This would include over-voltage failures, and conditions outside of the products specified ratings, problems with buyer-supplied software or interfacing, or normal wear and tear of mechanical components.

To return a defective product, please contact our Sales Department for a Return Materials Authorization number (RMA), by calling 301-604-0100, or email: sales@fiberplex.com. Failure to properly package and protect the product during shipping may void this warranty. The RMA number must be written on the outside of the carton. We cannot accept delivery of any equipment that is sent to us without an RMA number. The Buyer shall prepay shipping charges to FiberPlex, and FiberPlex shall pay the return shipping charges.

The remedies provided herein are the buyer's sole and exclusive remedies. FiberPlex shall not be liable for any direct, indirect, special, incidental, or consequential damages.